Dear customer,
Thank you for your feedback. We would like to clarify the reason for the additional document requests made during the verification process.
MafinCash.com is required to comply with international AML/KYC regulations designed to prevent fraud, money laundering, and any other illegal activity. These requirements are not optional — they are mandatory and clearly stated in the service’s AML/KYC policy.
According to the rules:
Section 1.1 (Identity and Address Verification): the service is entitled to request not only an identity document but also a document confirming the user’s residential address (such as a bank statement, utility bill, or tax document).
Section 4.3: if there are reasonable concerns, the service has the right to request additional documents related to identity or payment details.
Section 4.7 (1, 3): the service has the right to request documents confirming identity, address, source of funds, and may require video verification.
Section 4.7 (7): the service must monitor the entire transaction chain and request supporting documents when necessary.
All additional document requests were made strictly in accordance with these AML/KYC rules and solely to verify the legality of funds and confirm your identity.
We do not share your data with any third parties. All documents are used exclusively to comply with legal requirements and to ensure the safety and legitimacy of transactions.
Without the complete set of required documents, the verification process cannot be completed, and the exchange cannot be carried out safely — this is also stated in the service rules.
We remain ready to assist you with completing the verification process should you decide to continue.
Thank you for your understanding.

I submitted a request and was told I needed to send a photo of my passport and a selfie. I did. They started asking questions about where the money came from, proof of origin, and income. I explained everything. They asked for a screenshot of my wallet, which I sent, but then the photos turned out to be wrong, so I had to redo them. They told me to wait for a decision. Two hours later, they wrote back that the photos were wrong again and asked for the passport page with my registration, to which I replied that I had sent everything and it was all legible (everything is perfectly visible in the photo), but I wouldn't send my place of residence. They kept pestering me for another hour, after which I gave up and decided to give up. And all this for a mere $190. I wouldn't recommend it to anyone; there are plenty of other resources.

Приветствуем, Артем.

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