Обменный пункт DigiChanger

Добрый день,

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С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте, Дмитрий, деньги вам вернули, у нас возвраты совершаются вечером после закрытия рабочего дня.

Добрый день,

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Добрый день,

Просьба администратору обменного пункта предоставить оперативный ответ на жалобу пользователя.

С уважением, администрация мониторинга обменных пунктов BestChange.

Добрый день.

На момент поступления вашей заявки мы проводили технические работы. К сожалению, уже после принятия заявки стало понятно, что оперативно выполнить выплату не получится.

Чтобы не заставлять вас ожидать неопределённое время, мы предложили возврат средств. После получения кошелька возврат был обработан и средства возвращены вам в полном объёме.

Приносим извинения за возникшую ситуацию и доставленные неудобства.

Добрый день, Антон.

Пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Подтверждаю. Средства вернули.

Сутки просто проходят никто не может даже написать что они не могут зачислить средства

ID:
***
Через пол часа пройдут сутки
Верните средства назад и не дурите людям голову!

Добрый день,

Просьба администратору обменного пункта предоставить оперативный ответ на жалобу пользователя.

С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте, Yauheni.

Ваша заявка уже полностью выплачена. Приносим извинения за задержку и отсутствие своевременной обратной связи.

Пожалуйста, проверьте поступление средств и подтвердите их получение в комментарии.

Благодарим за ожидание.

Спасибо пришли, у вас только здесь хорошая обратная связь!

Здравствуйте, Алина, транзакция заблокирована из-за меток высокого риска, необходимо предоставить перечень документов по запросу AML офицера. Администрации мониторинга предоставили подробности.

На нашем сайте есть все необходимые предупреждения, а именно:
>Каждая заявка проходит AML-проверку. Вы можете заранее проверить адрес через сервис ***. Если адрес отправки неизвестен либо вы не можете/отказываетесь пройти предварительную проверку, обмен будет остановлен при общем AML-риске выше 60% или наличии высокорисковых меток от 1.5%. В этом случае потребуется прохождение KYC.

При создании заявки вы отметили вот это пункт:
Предварительную проверку на AML не проходил(а). О возможности приостановки обмена и запроса данных для прохождения KYC осведомлен(а). Риск вычета комиссии сети из суммы обмена при возврате осознаю. Политика AML/KYC .

"Риск вычета комиссии сети из суммы обмена при возврате осознаю"
Возвращайте.

Алина,
>О возможности приостановки обмена и запроса данных для прохождения KYC осведомлен(а)

Уважаемый пользователь, пожалуйста, подтвердите факт получения возврата со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте, Давид, недостающий платеж был оптравлен на вашу карту

Добрый день,

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте, пользователь, the payment was being verified, it's now in your account.

Добрый день,

Просьба администратору обменного пункта предоставить оперативный ответ на жалобу пользователя.

С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте, Dmytriy, платеж попал на проверку а банке, ждем возвращение или зачисление, мы на связи, ожидайте

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Претензия снята.

Здравствуйте, Oksana, нам жаль что вам пришлось столкнуться с такой ситуацией, платежа на пейсеру необходимо подождать до понедельника до утра либо же можем вернуть usdt сейчас

Добрый день,

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте.
Деньги поступили 35 мин назад.

Здравствуйте, Кристина,
задержка со стороны банка. Ваш платеж отправлен и чек вам предоставлен. К сожалению мы не можем повлиять на скорость работы банка и не можем нести ответственность за его работу.

Добрый день,

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Деньги не пришли! это факт.

Деньги с обменного пункта не пришли!

Мне рассказывают какой то бред за задержку банком. мой банк сказал что нет никаких проблем. это что то отправитель мутит. сейчас читаю сколько негативных отзывов. я просто в шоке. меня развели на деньги!

Обменный пункт меня игнорирует
на вопросы не отвечает. деньги не отправляет.

Мой банк сообщил мне что деньги от мошенников не принимает. Пожалуйста остерегайтесь этот обменный пункт. мне деньги никто не возвращает.

Кристина, вас никто не игнорирует, ваш бан не принял платеж, как только он вернется отправителю, вы получите свои денежки

Предоставьте мне скрин выписки с банка что вам деньги не вернулись! Почему вы морозитесь? Хватит играть со мной в игры! Деньги вам вернули!

Кристина, платеж вернулся отправителю, сразу переотправили вам

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Кристина,

Здравствуйте, Евгений, нам жаль что вам пришлось столкнуться с такой ситуацией, столкнулись с недостатком ликвидности по направлению blik/pln в конце месяца, пришли нам на почту кошелек для возврата, оперативно вернем.

Теперь понятно куда надо писать что бы получить быстрый ответ а не игнор. Все отправил жду возврат. Отпишусь.

Евгений, денежка возвращена, с начала месяца будет все оперативно по вашему направлению

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.

Возврат получен!

Возврат получен!
и да уйдите с первой строчки обмена раз уже вас нет злотых BLIK, спасибо.

Здравствуйте, Дониер, We're very sorry you've encountered this situation. You've confirmed you received the transfer, and your bank account hasn't been blocked. If the sender has requested a refund, please return the disputed amount, and we'll promptly return your cryptocurrency.

This response from DigiChanger is a cynical attempt to mislead the BestChange administration.

They state "if the sender has requested a refund". This is completely false. A court of law has already issued a judgment against me for unjust enrichment because DigiChanger sent me illicit ("dirty") funds belonging to a scam victim. I should not pay this judgment out of my own pocket since the responsibility for sending tainted fiat funds lies entirely with the exchange service.

On July 16, DigiChanger support explicitly promised an unconditional refund of my USDT by the evening of July 17 and took my wallet address into work. However, after breaking their own deadline, they completely changed their conditions. Now they demand that I first pay the court judgment out of my own pocket, and only after making the payment, I must record a video of my banking app outside, strictly against a dynamic background of moving cars and people.

This is a multi-stage trap with absurd, non-existent compliance requirements designed solely to stall for time and evade responsibility while holding my funds hostage.

All screenshots proving their explicit promises to refund the money, along with the subsequent extortion of this video after the transfer, have already been sent to the BestChange support email. I request the administration to keep this claim ACTIVE (RED).

Dear User,

Please refrain from creating duplicate reviews regarding the same order.

We ask you to continue communication in the existing review thread, where the situation is already being reviewed by the administration.

Duplicate reviews may be removed.

Дониер,
- Вы совершили у нас обмен и получили перевод на вашу банковскую карту.
- Если, как утверждаете, суд обязал вас вернуть платеж отправителю, выполните решение суда, верните деньги (которые на вашу карту были отправлены ранее и находятся у вас, ваш счет не заблокирован) отправителю. Сразу после этого вы получите возврат ваших usdt в полном объеме.

Мы вам пообещали совершить возврат и сделаем это сразу же как только вы вернете спорный платеж отправителю.

The exchanger is deliberately misleading the BestChange administration by distorting the facts of the court decision.

DigiChanger claims "the money is sitting on your card, just return it." This is absolutely ridiculous. According to the court decision provided to BestChange, this transaction took place on November 5, 2025 — over 8 months ago. These funds have long been assimilated into my daily expenses. I do not have 500,239 KZT of liquid cash laying around today to advance a payment for the exchanger's mess.

The court document proves this wasn't a simple "sender's mistake." The police in Stepnogorsk initiated a criminal fraud case. DigiChanger's merchant used my clean crypto transaction to launder stolen funds, making me the scapegoat in a criminal triangle scheme.

Knowing all this, on July 16 in Telegram, DigiChanger explicitly promised an unconditional refund of my USDT by the evening of July 17 (Order #***). They did not set any conditions about "paying the court first." They broke their promise, invented this impossible requirement to stall for time, and are now holding my crypto hostage.

I fulfilled my part of the deal by sending clean USDT. DigiChanger sent me toxic, criminal fiat that resulted in a lawsuit against me. I demand they fulfill their Telegram promise immediately. Please keep this claim ACTIVE (RED).

Дониер, We are ready to make a refund as soon as you return the transfer to the sender.

Dear BestChange Administration and Digi Changer representatives,

I would like to clarify the absurdity of the demands made by this exchange service.

1. The core issue and a question for the exchange
The exchange agreement was concluded on November 5, 2025, solely between myself and the Digi Changer service, not with any third parties. I honestly transferred my cryptocurrency. If your service claims to be 'white' and honest, answer one question: why was a lawsuit for unjust enrichment filed against me in the first place? The issue arose solely because the exchange utilized 'dirty' accounts or dubious counterparties for the payout. I have suffered as a result of YOUR counterparty’s actions; why should I be the one to resolve this problem at my own expense?

2. Court loss due to Digi Changer’s negligence and my damages
The court case was lost solely due to the exchange's negligence. The evidence and screenshots you provided for my defense had no legal standing and were rightfully rejected by the court. Due to your incompetence, the court ordered me to pay not only the original transfer amount (500,239 KZT) but also the plaintiff's legal expenses. My total debt is now 555,265 KZT.

3. Inconsistency, changing narratives, and absurd requirements
Digi Changer support has constantly shifted their position, as documented in our chat logs:

Initially, they guaranteed that a court decision not in my favor would be sufficient evidence for a refund.

Then, they promised to return the funds by 'tomorrow evening'.

The following day, they changed their terms: they demanded that I pay for their mistake out of my own pocket first, and only then would they 'possibly' return the crypto.

Finally, they issued scam-like requirements: demanding I record a video of my phone screen against a background of 'moving cars and people.' This is a classic stalling tactic designed to find a pretext to refuse the refund.

I do not have 555,265 KZT available to cover debts that were incurred because of your counterparty.

4. Two options for resolution
Since this problem was created by your counterparty, I propose two ways to resolve it:

Option A (Through me): You transfer the equivalent of 555,265 KZT (or 925 USDT) to my wallet. I will immediately pay the debt to the bailiffs, close the case, and provide the official receipt here in this chat.

Option B (Resolve it directly with your counterparty): If you refuse to refund me directly, then contact the plaintiff’s official representative yourself and pay them the 555,265 KZT directly. Settle this court matter without my participation. As soon as I receive official confirmation from the court that the debt has been settled by you and there are no further claims against me, I will close this complaint.

I will not risk my personal funds again on your absurd 'video quests.' I am awaiting the BestChange administration's decision.

Dear BestChange Administration.
The representatives of the exchanger have contacted me via Telegram private messages and requested the bank receipt for the disputed transfer. I promptly provided them with the receipt containing the unique transaction number (RRN), date, and time. I have notified the exchanger that I insist on conducting all further dialogue strictly on this page. I await their official response here.

Дониер, We are ready to make a refund as soon as you return the money to the sender.

The exchanger's representatives are repeating a learned template again and completely ignoring the provided legal documents.

I cannot physically or legally "just return the money to the sender." As confirmed by the documents provided to the BestChange administration, an official court decision has been issued against me. This is now an official debt subject to collection through enforcement proceedings.

My position remains unchanged (my Option B): you or your merchant can contact the plaintiff's representative and officially pay off this debt directly, closing the enforcement proceedings.

I am not refusing to return the funds, but I demand that it be done legally, as the problem arose because you transferred funds to me that were involved in a scam. Your refusal to settle the issue directly with the plaintiff and your demands that I pay for the consequences of your P2P schemes out of my own pocket are absurd.

I have provided the aggregator's administration with all court decisions, receipts, and the bank statement with the RRN. I await a fair verdict from the BestChange moderators. This claim will remain open until the situation is fully and legally resolved.

Appeal directly to the BestChange Administration:

Dear moderators! Given the unfair behavior of the Digi Changer service and their reluctance to resolve the issue legally, I officially ask you to take strict control over the status of this claim.

Please do not change the claim's status to "Resolved" or hide it from public view at the request of the exchanger's representatives under any circumstances. The claim can only be closed after my personal confirmation that the exchanger has either refunded the funds directly to me or officially settled the debt directly with the plaintiff through their representative.

Thank you in advance for protecting users' rights.

Дониер, We need a video with a refund to the sender.
The proposal is this: we send you a third, you return a third to the sender, make a video, then receive the second third, and make a second video. If the court's decision is genuine and you are not trying to deceive us, I see no reason to refuse. I ask the monitoring administration to assist in resolving the matter in the manner we propose.

Your proposal regarding "video transfers" is an attempt to drag me into shady P2P schemes, completely bypassing the procedural code of the Republic of Kazakhstan. A direct transfer to an individual's card does not overrule a court decision, and the legal debt will not be cleared from my name.

Given your baseless accusations and manipulative attempts, I propose an absolutely transparent and legal alternative.

I am not asking you to transfer the principal amount (the debt itself) to my personal details.

Since the court has ordered the return of these funds, I offer you the following fair and lawful path:

You independently contact the plaintiff (the person from whose card the original transfer was made) or their legal representative.

You officially settle the debt with them within the legal framework of the Republic of Kazakhstan (via a settlement agreement or a notary) and provide an official document allowing the court to close the case and remove my status as a debtor.

You transfer to my details exclusively my direct financial losses: lawyer fees, state duties, and other legal costs incurred due to the fault of your service. The calculation of these costs and all receipts have already been provided to the BestChange administration.

If you truly care about returning the funds to the sender, rather than trying to evade responsibility at the expense of third parties — resolve this issue with the plaintiff directly and officially.

Dear BestChange Administration!
This proposal clearly proves that my goal is not to claim this money for myself. My sole purpose is to legally close the litigation that this exchange dragged me into, and to recover my personal funds spent on legal representation. I kindly ask you to support this settlement option.

Дониер, The fact is that we are not a party to this court decision. In the document you provided, the court ordered you to return the money to the sender. We have no way to resolve the issue directly.

Official response to Digi Changer and the BestChange Administration:

The service states that they are asking to return the funds to the initial sender's (plaintiff's) card and uses this to absolve themselves of responsibility.

I perfectly understand who you are asking me to send the funds to. However, you are deliberately ignoring the fact that a court decision has already been issued and entered into legal force regarding these funds.

Under the jurisprudence of the Republic of Kazakhstan, a simple P2P transfer via a banking app to the plaintiff's card does not constitute legal execution of a court decision and does not cancel my legal obligations. Closing the case requires officially signing a settlement agreement with the plaintiff and having it approved by the court, or transferring the payment through the deposit account of a private enforcement agent (bailiff). If I simply transfer the money according to your instructions, the court will not clear my status as a debtor.

To prove my complete transparency and readiness to return the funds to the plaintiff to the BestChange Administration, I propose the following absolutely legal option:

I am ready to issue, at my own expense, an official notarized Power of Attorney (PoA) to your legal entity or your official representative in Kazakhstan.

Using this PoA, you will be able to officially contact the plaintiff (or their legal representative) on my behalf, transfer the funds to them, sign a settlement agreement, and legally close this court case.

As soon as you officially close the case with the plaintiff and the court clears my debtor status, you will compensate me exclusively for my direct losses regarding lawyer fees and state duties.

I emphasize: I do not need the sender's money sent to my accounts or wallets. I am not aiming to claim these funds for myself. My sole purpose is to legally terminate the court proceedings into which I was dragged as a result of using your service on the BestChange platform.

Dear BestChange Administration!
I am providing the exchange with an absolutely legal and transparent mechanism to return the funds to the plaintiff via a notarized Power of Attorney. I demand that the claim be reopened and that Digi Changer be obligated to provide the details of their representative to officially settle the debt with the plaintiff. If the service refuses, it is direct proof that they are unwilling to resolve the problem legally.

Дониер, Based on the screenshots you have provided, the court proceedings have already been concluded, and a final court judgment has been issued ordering you to return the funds to the original sender. You are required to comply with that judgment independently. We are not a party to these court proceedings and therefore bear no responsibility for the execution of the court's decision.

We are prepared to return the funds from your transaction as soon as you comply with the court judgment and return the money to the original sender. Alternatively, we can return the funds in installments, as previously proposed in the conversation.

Official response to Digi Changer and the BestChange Administration:

Your latest message defies all logic. You sent me problematic funds, which resulted in me being sued. And now you demand that I take my own personal savings to pay off the debt to your counterparty, and only then you might return the funds to me. This is absurd and a clear attempt to evade financial responsibility.

You deliberately ignored my absolutely legal offer to issue a notarized Power of Attorney to your representative. You do not want to resolve the issue officially.

Fine. I am offering a second, 100% legal and safe option for you.

Since the court decision is final, its execution is handled by the justice authorities — a Private Enforcement Agent / Bailiff (ЧСИ). The Bailiff has an official state deposit account where funds are transferred for the legal settlement of a court debt.

You transfer the debt amount directly to the official state deposit account of the Bailiff (I will provide the official government banking details and my enforcement proceedings case number).

I will not even touch this money. The government body will independently transfer it to the plaintiff and officially close the court case, clearing my debtor status.

As soon as the state closes the case, you transfer to my USDT wallet only my direct losses (lawyer fees and court duties).

You claim that you are ready to return the funds once the court decision is executed. Here is the perfect mechanism: a transfer to the official account of a state enforcement agent IS the direct execution of the court decision.

Dear BestChange Administration!
I am not asking for the money for myself. I am offering the exchange to transfer the funds to the official account of the state bailiff for the direct settlement of the debt to the plaintiff. If Digi Changer refuses to transfer the funds even to official government details, it will be absolute proof that they are just stalling, have no intention of compensating the damages, and refuse to take responsibility for sending "dirty" funds. I demand that the claim be reopened immediately.

Дониер, Your refusal to return the transfer to the sender, despite the court's decision, will result in your accounts being blocked and forced collection by the bailiff, significantly complicating a very simple situation.

I want to ask the service representatives one direct question and I request a public answer: What exactly is the difficulty in accepting an official notarized Power of Attorney from me?

You claim that your main concern is to return the funds to the original sender. I am giving you the perfect legal tool to do so. With a notarized Power of Attorney, you (or your lawyer) become my official legal representative in the Republic of Kazakhstan.

With this document, you get the full legal right to:

Independently and absolutely legally contact the plaintiff.

Transfer the funds to them in any format convenient for you.

Sign a settlement agreement on my behalf and officially close this issue in court.

This is a 100% safe and legal path that solves your exact problem and removes any risks for you. Your refusal of this option looks highly suspicious. If you refuse to act as my representative via PoA to legally return the money to your own counterparty, it means your words about "returning funds to the sender" are just an excuse to stall for time and avoid paying me compensation for the "dirty" funds you sent me.

Дониер, We are neither your representative nor your lawyer; no powers of attorney are required to enforce the court judgment you provided. We have fulfilled our obligations to you. If the court judgment is authentic, we can wait for enforcement proceedings to take place and then refund the transaction to you.

Official response to Digi Changer and the BestChange Administration:

Your statement that you "have no relation to the proceedings" is a blatant attempt to absolve yourselves of responsibility for the quality of your services.

I created the exchange request directly on the Digi Changer website. This problematic transfer was made exactly from your side, through your algorithms, and by your counterparties. You are the service provider. Therefore, the responsibility for the purity of the sent funds lies entirely with you.

If you refuse to refund my money, doubt my evidence, and question the official court decision — contact your counterparty (the original sender) and resolve this issue with them directly. This is your sender, your transfer, and your area of responsibility.

The current position of the service completely proves the exchange's fault:

You sent me funds using fraudulent methods (or funds involved in fraud).

Because of your incompetence, I was dragged into a lawsuit.

Now you demand that I independently solve the problem that your service created, out of my own pocket, and on top of that, under your absurd conditions (first pay our debts, and then we might return the money).

Dear BestChange Administration!
The Digi Changer service sent me problematic funds, refuses to acknowledge responsibility for its own transfer, and forces the client to use personal money to pay for court costs and debts that arose solely through their fault. I demand that the exchange be obligated to either resolve the issue directly with their counterparty or immediately compensate me for the damages. I am not obliged to solve problems created by the exchange service at my own expense.

Additional comment for Digi Changer and the BestChange Administration:

I want to put on record one important point: until this problem is fully and fairly resolved, this claim will be reopened over and over again.

Any of your attempts to quietly close it with generic excuses will be immediately stopped. I will defend my rights on the BestChange monitor until the exchange takes responsibility for sending "dirty" funds and compensates me for the damages caused.

This morning, I received an official notification (writ of execution) from a Private Enforcement Officer (Bailiff) regarding the initiation of mandatory debt collection procedures based on the court's decision.

I have already sent this document directly to the Digi Changer support team on Telegram this morning. Additionally, I have just forwarded all supporting screenshots and details from the Enforcement Officer to the official BestChange administration email for verification.

My warnings have become a reality. The procedure has been officially launched, and because the exchanger deliberately stalled for time, the blocking of my bank accounts is now imminent.

Dear BestChange Administration! The damage is already being done, and the situation is critical. My demands to the exchanger remain unchanged and are the only legally valid options within the framework of the enforcement proceedings:

Immediate payment of the full debt amount and court costs in cryptocurrency (USDT TRC-20).

OR a direct transfer of the full amount to the official state deposit account of the Private Enforcement Officer.

I categorically reject any offers from the exchanger to make transfers to my card from unknown third parties, as this has no legal validity for closing a debt with the Enforcement Officer and will only lead to further legal problems.

Dear BestChange Administration, I would like to draw your attention to a glaring contradiction in the exchanger's statements.

Previously in this very thread, the Digi Changer representative publicly stated the following:
"If the court decision is authentic, we can wait for the start of the enforcement proceedings and then return the transfer (transaction) to you".

That moment has arrived. The enforcement proceedings officially started today, and I have already sent all the confirming documents from the Private Enforcement Officer (Bailiff) to your email.

However, instead of fulfilling their own public promise and returning my funds, the exchanger is now messaging me privately on Telegram, demanding that I pay this debt out of my own personal funds, and only then they will supposedly return the cryptocurrency to me.

This is direct proof that the service is manipulating the situation, going back on their own words, and trying to shift 100% of the financial risks for their tainted transfer onto the customer.

I kindly ask the Monitoring Administration to oblige the service to fulfill their own promise: the enforcement proceedings have begun, you have the documents in your email — they must return my cryptocurrency (USDT TRC-20) in full, or transfer the amount directly to the Enforcement Officer's account.

Reply to Digi Changer and BestChange Administration:

The exchanger's representatives are once again trying to stall for time and mislead the moderators.

Regarding the "partial return": A partial return makes absolutely no sense. It will not stop the enforcement proceedings or save my accounts from being blocked. The Enforcement Officer requires full payment of the debt in a single transaction, as ordered by the court.

Regarding providing the wallet address: So that the service has absolutely no more excuses, I am providing my USDT (TRC-20 network) wallet address publicly, right here in this thread:

[TPhTkYwVpDCyeHUSexZnbgshzENuN8NFgq]

Now you have all the necessary details. The enforcement proceedings have begun, and the confirming documents have been verified by the administration. I expect the transfer of the full debt amount to this wallet, or a direct transfer to the Enforcement Officer's state account. Stop inventing fake obstacles.

Donier, we have completed the review of the documents you provided and have made the final decision to resolve this matter by issuing a full refund for your exchange order.

The refund of [1026.75] USDT will be sent via the TRC-20 network to the wallet address previously provided by you.

After receiving the funds, please confirm receipt and close the claim.

This refund is made solely to fully and finally resolve the disputed situation and does not constitute an admission of DigiChanger’s involvement in the actions of third parties or acceptance of any additional liabilities beyond the original exchange amount.

I acknowledge the service's decision to issue a full refund.

I am now awaiting the actual deposit of 1026.75 USDT to my provided TRC-20 wallet (or the provision of a valid transaction TXID).

As soon as the funds are successfully credited to my balance, I will immediately confirm the receipt in this thread and withdraw my claim against the exchanger.

Дониер, refund sent; please confirm receipt of funds.

The service has refunded the initial order amount of 1026.75 USDT. Therefore, I am withdrawing my claim and changing the status to "Resolved," as the exchanger has fulfilled the formal requirements of the monitoring platform.

However, I want to leave this comment as a warning to all users of this platform. The exchanger completely refused to compensate me for the court costs, lawyer fees, and Private Enforcement Officer (Bailiff) commissions. All these massive additional expenses fell entirely on my shoulders due to the fault of this service, which sent me "tainted" funds, leading to lawsuits and the threat of my bank accounts being blocked.

Conclusion: they returned the transfer amount, but all the associated financial losses and months of severe stress were not compensated. Consider these risks if you decide to use their services.

Здравствуйте, Сергей, скажите пожалуйста номер обмена по которому вам не нашлось реквизитов, в субботу вечером и в воскресенье утром действительно бывают задержки, если нужна оперативность, приходите в будни в рабочее время

Заявки ***

А для чего просили номер обмена?

Доброго вечора, Rostyslav, була технічна проблема, вирішили, ваша заявка в обробці, очікуйте переказ

Здравствуйте, Денис,
Ваш платеж в обработке последний. Подтвердите факт получения по прибытия средств, пожалуйста.

Написал отличный отзыв, обменник правильный! Опубликовали не понятно. Обменник очень рекомендую, нет проблем!,,

Супер обменник, отзыв который я оставил исказили.

Здравствуйте, Павел, по вашей транзакции есть метки высокого риска, вы переводили через мост криптовалюту с меткой darkmarker больше 30%. Мы благодарны ща то что вы дали нам пояснения, они были направлены aml офицеру, ваша транзакция была направлена на дополнительную проверку, которая занимает 30-60 дней, как только будет результат, сразу вам сообщим. Подробности по ситуации направили так же администрации мониторинга.

Претензию по обмену ARBITRUM USDT на SEPA. (1923.83 USDT)

Перед обменом я заранее написал в чат обменного пункта и попросил проверить мой кошелёк, так как ранее обмен с этого же кошелька уже блокировался, а последующая верификация заняла чуть больше месяца (в конечном итоге обмен был совершен). Мне ответили, что проверка происходит только после оплаты, но переживать не нужно: даже если возникнет проблема, деньги как минимум будут возвращены в течение этого же дня.

После оплаты ситуация изменилась. Мне сообщили, что перевод задержан на бирже и необходимо пройти KYC. Попросили загрузить паспорт и селфи, заверив, что после этого проблему можно будет решить очень быстро. Я выполнил все требования, однако затем мне сообщили, что ожидание может занять до двух месяцев.

Спустя примерно месяц, несколько дней назад, мне пришло письмо о том, что заявка удалена. После моего обращения мне ответили, что всё в порядке, однако заявка так и не была восстановлена. С учётом того, что меня уже как минимум дважды ввели в заблуждение по срокам и порядку решения проблемы, доверия к обменному пункту больше нет.

На данный момент проблема не решена, средства не возвращены, заявка не восстановлена. Поэтому прошу оставить данную претензию опубликованной до полного урегулирования ситуации.

Также прошу обменный пункт не удалять претензию. Если у представителей обменного пункта есть вопросы или уточнения, прошу обращаться напрямую к администрации BestChange.

Павел, перед обменом нужно было сообщить то что вы через мост свапали на свой кошелек биткоин с даркмаркета, результаты рассмотрения по вашей транзакции ждем в конце этого месяца, администрации мониторинга сообщили подробности.

Претензию по обмену ARBITRUM USDT на SEPA. (1923.83 USDT)

Перед обменом я заранее написал в чат обменного пункта и попросил проверить мой кошелёк, так как ранее обмен с этого же кошелька уже блокировался, а последующая верификация заняла чуть больше месяца (в конечном итоге обмен был совершен). Мне ответили, что проверка происходит только после оплаты, но переживать не нужно: даже если возникнет проблема, деньги как минимум будут возвращены в течение этого же дня.

После оплаты ситуация изменилась. Мне сообщили, что перевод задержан на бирже и необходимо пройти KYC. Попросили загрузить паспорт и селфи, заверив, что после этого проблему можно будет решить очень быстро. Я выполнил все требования, однако затем мне сообщили, что ожидание может занять до двух месяцев.

Спустя примерно месяц, несколько дней назад, мне пришло письмо о том, что заявка удалена. После моего обращения мне ответили, что всё в порядке, однако заявка так и не была восстановлена. С учётом того, что меня уже как минимум дважды ввели в заблуждение по срокам и порядку решения проблемы, доверия к обменному пункту больше нет.

На данный момент проблема не решена, средства не возвращены, заявка не восстановлена. Поэтому прошу оставить данную претензию опубликованной до полного урегулирования ситуации.

Также прошу обменный пункт не удалять претензию. Если у представителей обменного пункта есть вопросы или уточнения, прошу обращаться напрямую к администрации BestChange.

Павел, ждем результат от амл офицера, очень скоро будет ответ, сразу вам сообщим

Павел, транзакция возвращена на кошелек отправителя

Уважаемая Оксана,

Сервис не занимается манипуляцией курсами. Курс фиксируется автоматически в момент создания заявки согласно рыночной ситуации на тот момент.

Если курс изменился до завершения оформления заявки, система могла пересчитать его в соответствии с актуальными условиями обмена. При этом итоговый курс всегда отображается в заявке до её оплаты, и клиент самостоятельно принимает решение о продолжении обмена.

Также обращаем внимание, что информация на BestChange обновляется с определённой периодичностью и может не отображать изменения мгновенно.

Со своей стороны мы выполнили обмен по курсу, зафиксированному в вашей заявке, и завершили его в кратчайшие сроки.

Благодарим за обратную связь.

Добрый день,

Просьба администратору обменного пункта предоставить оперативный ответ на жалобу пользователя.

С уважением, администрация мониторинга обменных пунктов BestChange.

Здравствуйте, Юлія,
проводим проверку по вашему вопросу!

Юлія, ваш обмен в процессе выплаты, не переживайте. Вижу что всего навсего понета которую вы отправили с задержкой дошла к нам)

Уважаемый пользователь, пожалуйста, подтвердите факт получения средств со стороны обменного пункта.

С уважением, администрация мониторинга обменных пунктов BestChange.