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Hello, on December 9, 2025 I sent money to a Kazakhstan bank card via CryptoDom in three transfers (1,400,000 + 48,800 + 999,800 KZT). Nine days later, on December 18, the recipient’s accounts and cards at all Kazakh banks were blocked due to suspected fraud related to the 999,800 KZT payment sent by CryptoDom, and the recipient’s funds were frozen. The bank requested the funds be returned. I contacted CryptoDom hoping they could help, but they made it very difficult and asked for a number of meaningless documents. Despite this, on December 20 I provided them with sufficient evidence that the payment they sent had caused the recipient’s accounts at all Kazakh banks to be blocked. Two days later CryptoDom replied — likely with a long message written by artificial intelligence — stating that they “use P2P platforms when necessary.” They sent a screen recording of a transaction taken from Binance P2P and told us to submit it to the police. They claimed that this screen recording would clear us of the accusations. Even though the recipient submitted that recording to the police, the blocks were not lifted and the police insisted the money must be returned. They said the blocks would never be lifted until the money was refunded, and warned that if we waited any longer a criminal case would be opened by the Ministry of Internal Affairs. I told CryptoDom about these developments, but CryptoDom is just buying time and asking for meaningless things. Even though it has been proven that the payment they sent caused the recipient’s accounts in Kazakhstan to be blocked, they are stalling me by saying a “police report is required.” They also avoid responsibility by claiming the payment came from a third party. Until now we have always worked with CryptoDom on thirdparty payments. Can they deny that? Did this only occur to them now that there is a problem? At first I asked CryptoDom to refund the victim’s money, but they refused. They have been stalling with excuses such as thirdparty payment, insufficient evidence, and need for more detailed investigation. I was not asking CryptoDom to return USDT — compensating the victim’s loss was sufficient. However, to prevent a criminal case being opened by the Ministry of Internal Affairs, today I made a payment through another service to cover the victim’s loss. In this situation CryptoDom must return to me the USDT equivalent of 999,800 KZT. I have waited for days, but CryptoDom, acting without ethics, has only been stalling me. I request that BestChange management take the necessary actions. CryptoDom must refund me the USDT equivalent of 999,800 KZT because we covered the victim’s loss out of our own pocket. CryptoDom sent us funds that originated from a crime and caused us material and moral damage.
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