Здравствуйте, Татьяна,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Евгения Гусева,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Irkut,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Ури,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Игорь,
Ваши монеты не прошли проверку AML. Наш поставщик ликвидности заморозил монеты до окончания проверки. Предоставьте, пожалуйста, запрашиваемые данные.

Очень жаль что на сайте https://www.bestchange.com/ не отображаються эти "Претензия решена" чтобы люди смогли увидеть качество обмена. Это попросту *** денег.

Игорь, пожалуйста, предоставьте запрашиваемые данные

Завтра отправлю, надесь поможет.

Ждем информацию. Спасибо за сотрудничество.

Приветствуем, Игорь.

По имеющейся у нас информации средства были разморожены, ситуация разрешена. Пожалуйста, подтвердите данный факт.

С уважением, администрация мониторинга обменных пунктов BestChange.

Игорь,

По вашему пожеланию обмен завершен. Средства отправлены. Проверьте пожалуйста поступление средств.

Здравствуйте, Анна,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Ури,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александра,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александр,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Максим,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Ури,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Кирилл,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александра,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Сурнин Максим Станиславович,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Салима,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Дмитрий,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александра,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александр,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александра,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Татьяна,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Александр,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Кирилл,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Вячеслав,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Артем,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Максим, Вам в чат всю информацию отправили.

Деньги вернули. Но AML проверка была на ровном месте. Кошелек абсолютно чистый по всем сканам.

Максим, AML riskscore : 65.02%

Можете хотя бы сказать каким сканом прогоняете? Чтобы понять в чем причина?

Максим, написали Вам на почту

Добрый день,

К сожалению, согласно проведенному AML-анализу, отправленная Вами криптовалюта имеет High Risk или связана с нелегитимными источниками, такими как Gambling.

В данном случае, согласно правилам информационной безопасности, международной политике AML/KYC https://www.bestchange.ru/faq.html#frozen-transaction и регламенту обменного сервиса, для рассмотрения возврата средств необходима дополнительная верификация. С правилами обменного пункта и политикой AML Вы согласились при создании заявки.

Финансовая претензия переводится в нейтральный статус с возможностью комментирования.

С уважением, администрация мониторинга обменных пунктов BestChange.

Спасибо.
Прошу прощения за негатив в самом начале. Буду разбираться с работодателем в таком случае.

Здравствуйте, Опероупалнамоченный,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Виталий,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Here's the result

https://getblock.net/en/btc/tx/43005cfdfaf75062b32120f2f2f9a9833cde07c029246d4c9215e893bfed1680?amlcheckup=ebb45756-c1b8-e4ea-e567-ebdd789c9d72.

Здравствуйте, Alex, The funds have not been verified by our liquidity provider. A screenshot has been provided to you. We are awaiting the requested information.

It was a *** screenshot from your support panel. Ofc it says "frozen" cause you indeed froze it

Waiting for a refund, or a proof of my coins being high-risk.

You can use getblock as stated in YOUR rules.

If you have hard time reading YOUR own aml policy, let me help

To determine such transactions, the exhub.io exchange service **uses the GetBlock service**. **If there are high-risk tags**, the service reserves the right...

Alex, This is a screenshot of our wallet from the liquidity provider.

I guess we are waiting for the bestchange mods.

In the meanwhile, read your own rules, and dont remove the claim.

Nice status on bits media, btw

"[Подозревается в неоправданных KYC-AML блокировках]"

Alex, Your transaction has been assessed as high risk by our security department. Please send us the requested information by email.

Are you riding the short bus?

I asked you to provide the proof (link as i did) to the getblock check (as stated in your aml rules) with the high-risk tags on my transaction (otherwise, you cant even request my ID, as stated in your rules)

And here's in russian, if you have hard time reading

Вы едете на коротком автобусе?

Я попросил вас предоставить доказательство (ссылку, как я и сделал) для проверки getblock (как указано в ваших правилах AML) с тегами высокого риска в моей транзакции (иначе вы даже не сможете запросить мой идентификатор, как указано в ваших правилах)

Alex, You have been sent a screenshot with evidence.

I want you to act according to your own rules, and the public contract (your aml policy) both parties have accepted.

So, please, provide the details you've been asked to provide.

As stated in your policy, you may reserve right to ask for ID and stuff **IF** (!) service you are using (getblock) shows some high-risk tags on user's transaction.

For the n-th time i'm asking you to provide the check result that shows high risk tags.

Alex, A screenshot with AML blocking was sent to you.

Ask someone to explain you the comments above.

Alex, We are waiting for the requested information.

Look at it, and send me the same, but with high-risk tags, based on which you are asking for the ID and stuff.

Https://getblock.net/en/report-preview/ebb45756-c1b8-e4ea-e567-ebdd789c9d72.

And stop removing the claim.

Issue is not resolved.

Alex, We are requesting this because our liquidity provider has assessed your transaction as high risk. We are awaiting the requested information.

Issue is not resolved.

Idk who's "our liquidity provider" there are no such things in the public contract between us aka your aml policy.

Still waiting for the requested info or refund.

Alex, unfortunately, we are unable to proceed with the exchange or refund. To do this, please provide the requested information.

Abide your own rules and provide me with the info. Issue not resolved.

Alex, we have provided you with information in the transaction chat that the funds have been frozen by our liquidity provider. In order to make a refund, you must provide the information we have requested.

Not resolved.

> funds have been frozen by our liquidity provider
What is "our liquidity provider", there no such entity in the aml policy. There's only a client and you (exhub). So why would i care about your problems

> In order to make a refund, you must provide the information we have requested.
Not really. YOUR policy (that we both have accepted) says that you MAY request some additional info ONLY IF the service you are using to check the transaction shows some high risk tags. OK

The service you are using is specified in the policy, and it's getblock.net, so before asking for any additional info, according to YOUR policy, you can provide me with a check result, that says that my deposit is a high-risk one. This is what i'm waiting for.

And, just that you wouldn't be so lost. Here's the example of what you should provide, before asking for additional info (its the result for the transaction i've sent you)

https://getblock.net/en/report-preview/ebb45756-c1b8-e4ea-e567-ebdd789c9d72.

Regarding this "liquidity provider" — your page on bestchange shows that you have your own reserves / liquidity, so is it a lie? So you just accept my coins to some 3rd party service that is not specified anywhere in a policy or rules, and then just swap it there, taking some % as a profit.

Why would i care if this third party service blocks your account? Just imagine, you accept some dirty money, or doing some other shady things ( / hit the limits, whatever) on your account (at this service) and then you accept my clean coins (cause you can't prove the opposite) — and they block you. How is it my problem?

Waiting for a refund.

Alex, without providing the information we will not be able to process the refund. Please provide the requested information.

You, man, really are ***

I'm not providing ***, because:
1) I dont have to. Your policy states that you may ask for details IF getblock.net shows high-risk tags, and it doesnt
2) The issue you claim to be having, can't be caused by my transaction, so you want to fix your *** by using me as a ***
3) You are not qualified to operate with user's personal data and i dont want my personal data (including selfies, ID and stuff) be included in the next leaks or to be sold for $5 a piece
4) You are a bunch of lying unprofessional ***

In the next days i'm spreading all the info about your "service" and the incident.

Waiting for a refund.

Alex, we kindly ask you to provide the requested information. Without it, it is impossible to talk about a refund.

I ask you to abide your own rules, without being ***.

Alex,

Unfortunately, your transaction is high risk and to return funds you need to provide documents, only in this case we will be able to make a refund to you

As i said — provide me the results that say that my transaction is a high risk one. Simple as that, according to YOUR own rules

Stop being ***.

Alex,

for our provider's platform your transaction is high risk so refund is possible only after providing data

Idk what's "our provider's platform", no such entity in your public contract.

Let me remind you, as you are being retarded and unable to read your own rules:
"This policy is aimed at identifying transactions related to the financing of terrorism, money laundering, as well as other illegal activities. To determine such transactions, the exhub.io exchange service uses the GetBlock service. If there are high-risk tags, the service reserves the right..."

Link me the results (from getblock) of a transaction check that say that my transaction is a high risk one.

Dont even respond to this with this bs like you did before.

Still waiting for a refund. Im the meantime, provide me a quote from your aml policy, that says that i have to provide you ID and stuff. Also, i need to see your license that says you are complaint to require and store personal data.

Alex,

Unfortunately, we can only make a refund after providing the data.

Answer the questions above. Waiting for a refund.

Alex,

once again, a refund is possible after providing data otherwise we unfortunately cannot work

Once again, provide the info i was asking above. Waiting for a refund.

Alex,

Unfortunately, to continue progress on this blocking, you need to provide the above materials. This transaction was high risk for our platform. Thank you for your understanding.

Issue not resolved.

Hello, retards, do your *** part and proceed with the exchange or refund me. I dont have to provide shit to you according to your own policy, until you prove the opposite. Answer questions above or kys

Bestchange protecting ***, what a surprise (no it's not)

Alex, Unfortunately, to continue progress on this blocking, you need to provide the above materials. This transaction was high risk for our platform. We are waiting for the requested information from you

***. Not resolved.

> This transaction was high risk for our platform
provide me the proof, according to your *** aml policy, you ***

> we are waiting for the requested information from you
quote me the part from your policy where it says i have to provide anything to *** like you

and dont even answer with your usual bs.

Alex,
You can read the rules on our website page
aml-agreement
We are waiting for the requested information from you

Hello Alex,

The AML analysis showed that your crypto-address is associated with illegitimate sources.

We are sorry you have faced such a situation.

The AML&KYC policy is a requirement of the regulators of all countries and international anti-money laundering organizations, and it complies with the world's best practices in combating money laundering and terrorist financing. All exchangers included in the BestChange monitor are supposed to adhere to these requirements, which apply to all financial services worldwide.
You agreed to the rules and the exchanger's AML policy when creating the order.

Please provide the exchanger with the requested data in order to proceed with the AML check and consider a refund.

The status of your complaint has been changed to neutral, with the capability of commenting.
Nevertheless, we put the incident under our control. We hope for your cooperation in resolving the issue.

Sincerely, administration of the BestChange exchanger monitor.

Bestchange, sure i agreed to their aml policy, and all i'm asking is them acting according to it.

I hope at least you know how to read, and not just blindly protecting the ***. Let me guide you through their policy i agreed to:

"to determine such transactions, the exhub.Io exchange service uses the getblock service. If there are high-risk tags, the service reserves the right"

what can we see here:
1) "the exhub.Io exchange service uses the getblock service" — ok, here it is
https://getblock.Net/en/btc/tx/43005cfdfaf75062b32120f2f2f9a9833cde07c029246d4c9215e893bfed1680?amlcheckup=ebb45756-c1b8-e4ea-e567-ebdd789c9d72
2) if there are high-risk tags
they refuse to provide the check that says that transaction was a high-risk one, as i did above. So they are not following their own rules we both agreed to and try to solve their own problems using my personal info

as i said, stop protecting the ***. Waiting for a refund.

Alex,

To continue progress on this blocking, you need to provide the above materials.
Without providing the information we will not be able to process the refund.
Please provide the requested information.

Bestchange, and you are doing the same *** thing, putting the high-risk tag on my review, though getblock is the service you are promoting on your "aml check" page.

Exhub, Follow your own rules, you *** and dont reply to me.

Bestchange, Waiting for a reply, dont just censor my comments.

Still waiting for a reply.

Alex,

To receive a refund, you must provide the following information

Still waiting for a reply from bestchange, not you ***.

Bestchange, i'm waiting.

Alex, hello.

Refunds are possible only after passing the verification procedure. Please provide the necessary information to the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

***.

Provide me *** proof that my wallet is a high risk you *** retarded ***

Alex, We expect the requested information from you

Здравствуйте, Александра,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub

Здравствуйте, Вячеслав,

Благодарим вас за обратную связь и за доверие.
С уважением, команда ExHub